Newcastle Local · ABN available on request · Compliant with the Australian Privacy Act 1988 (Cth)
Last updated: 9 June 2025. These documents govern your use of the Newcastle Local website located at https://splendid-salamander-8c08bf.netlify.app (the Website).
Newcastle Local (we, us, our) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. This Privacy Policy explains how we collect, hold, use, and disclose personal information.
We may collect the following categories of personal information:
We do not knowingly collect sensitive information as defined under APP 3.3 (including health information, racial or ethnic origin, political opinions, religious beliefs, or criminal record) unless it is voluntarily provided by business owners in the context of describing their services (for example, a health service provider describing the health conditions they treat).
We collect personal information:
Where we have collected your information from a publicly available source, we will, upon request, inform you of the source from which your information was obtained.
We collect and use personal information for the following primary purposes:
We will not use your personal information for a secondary purpose unless you have consented, or we are permitted or required to do so by law.
Business listing information (including business name, address, phone number, and email addresses voluntarily provided for directory display) is published publicly on the Website. This is the core purpose for which the information is collected from business owners, and by submitting a listing, business owners consent to this publication.
We do not sell, rent, or trade personal information to third parties for marketing purposes.
We may disclose personal information to:
We are not likely to disclose personal information to overseas recipients. If we are required to do so, we will take reasonable steps to ensure the overseas recipient complies with the APPs, or we will seek your consent.
Personal information collected through the Website is stored in our hosting infrastructure operated by Netlify Inc. (United States) and data storage services operated by GitHub Inc. (United States). By using the Website, you acknowledge that your information may be processed and stored outside Australia.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including by using access controls and limiting the information we collect to what is necessary.
Despite our efforts, no data transmission over the internet or data storage system is fully secure. We cannot guarantee the security of information transmitted to or from the Website.
The Website may use cookies and similar tracking technologies. Cookies are small text files placed on your device to assist with Website functionality and to gather usage statistics. We do not use cookies to track individuals across unaffiliated websites.
If we use a third-party analytics tool (such as Google Analytics), that provider's privacy policy will govern the collection and use of data by that tool. You may opt out of analytics tracking by using browser extensions or settings provided by the analytics provider.
The Website may contain links to external websites, including business websites listed in our directory. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external site you visit.
Under the Privacy Act, you have the right to access personal information we hold about you and to request correction of that information if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details in section 5. We will respond to access and correction requests within a reasonable time (ordinarily within 30 days).
In limited circumstances, we may refuse access to personal information. If we refuse, we will provide written reasons unless it is unreasonable to do so.
We retain personal information for as long as it is needed for the purposes described in this policy, or as required by law. Business listing information is retained while the listing is active. When a listing is removed, associated personal information is deleted from our systems within a reasonable time. You may request deletion of your information by contacting us.
The Website is not directed at children under the age of 15 years and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
By accessing or using the Website, you agree to be bound by these Terms of Use. If you do not agree, you must not use the Website.
You may use the Website for lawful personal and commercial purposes, including to search for local businesses and to submit and manage business listings. You must not use the Website:
The Website's design, code, graphics, and original written content are owned by or licensed to Newcastle Local and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of Website content without our prior written permission.
Business names, logos, and other information submitted by business owners remain the property of those businesses. By submitting a listing, you grant us a non-exclusive, royalty-free licence to display and publish that information on the Website for the purposes of operating the directory.
By submitting a business listing or any other content to the Website, you represent and warrant that:
We reserve the right to remove or refuse to publish any listing or content that we consider, in our sole discretion, to be inaccurate, inappropriate, misleading, or in breach of these Terms.
We reserve the right to modify, suspend, or discontinue the Website or any part of it at any time, with or without notice. We may also update these Terms of Use from time to time. Updated Terms will be published on this page with a revised effective date. Continued use of the Website after changes are published constitutes acceptance of the updated Terms.
Important: Newcastle Local is a general-purpose business directory only. It is not a referral service, a registration body, a health service, or a professional advice service. Listing on this Website does not constitute an endorsement of any business, professional, or service by Newcastle Local.
While we take reasonable steps to ensure that listings are accurate at the time of publication, we do not warrant or represent that any information on the Website is complete, accurate, current, or fit for any particular purpose. Business information — including hours, pricing, availability, qualifications, and contact details — may change without notice. You should always verify information directly with the business before making any decision based on a listing.
Nothing on this Website constitutes legal, medical, financial, psychological, or other professional advice. Listings for health professionals, lawyers, accountants, and other regulated service providers are provided for directory purposes only. You should obtain independent professional advice from an appropriately qualified practitioner before making any decision based on information found on this Website.
To the maximum extent permitted by law (including the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth)), Newcastle Local and its operators, employees, agents, and successors:
Where any applicable law (including the Australian Consumer Law) implies a guarantee or warranty that cannot be excluded, our liability is limited to the maximum extent permitted by that law — for services, to resupplying the services or paying the cost of having them resupplied.
The Website may display or link to content originating from third parties, including business websites and social media profiles. We do not control, endorse, or assume responsibility for any third-party content. Access to third-party websites is at your own risk and subject to those websites' own terms and privacy policies.
Listings for NDIS providers and health service providers on this Website are published for directory purposes only. Newcastle Local does not verify whether any listed provider holds current registration with the NDIS Quality and Safeguards Commission, the Australian Health Practitioner Regulation Agency (AHPRA), or any other regulatory body. You should independently verify a provider's registration status before engaging their services.
By submitting or updating a business listing on Newcastle Local, you accept sole responsibility for the accuracy and legality of the information you provide. You agree not to provide false, misleading, or deceptive information about your business, qualifications, services, or pricing.
Each listing is associated with a unique secret key. You are responsible for keeping your secret key confidential. We are not liable for any unauthorised changes to your listing resulting from disclosure or compromise of your key. If you believe your key has been compromised, contact us immediately so we can assist with resetting access.
You may remove your business listing at any time using the Remove Listing function and your secret key. We may also remove any listing at our discretion if we determine that it:
Submission of a listing does not guarantee publication. We reserve the right to decline, remove, or modify any listing without prior notice or explanation.
You must not use your listing to make representations that would constitute false or misleading conduct under the Australian Consumer Law, including misrepresenting the nature, price, or availability of your services.
If you have a question about this Privacy Policy or these Terms of Use, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us at:
Email: info@cerenova.com.au
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
If your complaint relates to a consumer matter (including misleading information in a listing), you may also contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or NSW Fair Trading at www.fairtrading.nsw.gov.au.